How to Elevate Client Experience as a Wellness Practitioner

Whether you have 1 client or 20, making sure you implement ways to elevate your client experience should be a top priority.

A positive client/patient experience can lead to them wanting to work with you for longer, great referrals, and it builds your credibility within your niche.

So! How do you efficiently maintain a positive experience even while managing the highs and lows as an entrepreneur? Well! We’ve got answers!

3 Tips to Help Elevate Your Client Experience:

1. Create a Solid System of Operations (SOP)
   • Create a smooth operating system for your onboarding and offboarding process. This means create a workable sequence of tasks to help create a seamless experience that can be repeated over and over. We like to keep all of our SOPs in Google Docs so that as our team grows, our new team members can easily see how we do things at Building Better Collective. 

2. Communication Portals 
   • Over-communication is key! The best thing you can do for your clients is making them feel like they’re the only ones. 
   • Utilize a patient management platform like PracticeBetter to communicate and  to house files and documents that your client has access to
   • PracticeBetter is also great for communication so that clients can reach you for questions or support in between your sessions with them. Voxer or text works great for this too!

3. Implement Automated Systems
   • Automated systems are a godsend! Yes, it might take a bit of work in the beginning, but once you have them set in place, life is a breeze.
   • You can apply automated systems for new inquiries, tracking analytics, revenue planning, and so much more.
   • Having automated systems in place will help you recenter and refocus your energy towards your clients or patients instead of spending time nitpicking every detail of your business. PracticeBetter is great for automations, and you can check out our founder’s CEO System Bundle for templates for Google Sheets and ClickUp!

Why Self-Care is Important as a Wellness Practitioner

We cannot stress enough how important self-care is as a wellness entrepreneur. It’s easy to bite off more than we can chew, and when we are in a state of stress, the first thing out the window is your client experience. So, it’s important to make sure that you take care of yourself and also set your business up for growth. 

Start by setting healthy boundaries and learn to say no if you’re at capacity with current clients. It’s okay to say you’re fully booked right now but will have availability a month from now. Having a waitlist is a great problem! This way you still can show up for your current clients and make them feel as though they are your only client.

Building an elevated client experience as a wellness entrepreneur doesn’t have to be difficult. At Building Better Collective, we truly believe in providing the resources and support you deserve so you can thrive! If you’re interested in helpful tips or information for your business join our membership today! We have all the tools your need to sustainably grow your business. Have questions? Book a free call with us to learn more here.